FREQUENTLY ASKED QUESTIONS
WHY CAN I NOT LOG IN?
Are you sure you already have your own account? If you don't have it, registering is very simple. Click on the link "Account" in top right, then click "Create an account" and follow the instructions. Once registered, simply provide yours to log in e-mail and the password you have chosen.
HOW CAN I RECOVER MY PASSWORD?
Click on the link "Did you forget your password?" you find on the page Account. You will be asked to provide your address email, the same with which you are registered. you will receive a verification code in the your inbox and you'll have to bring it back to the form. You will visualize then one page where you can create a new one password. If you don't receive any mail with the code check your junk mail, self generated messages like this are often mistaken for spam. If the problems persist we ask you to fill in the form contact. We will be at your disposal.
HOW CAN I CHANGE MY MAIL ADDRESS AND MY PERSONAL DATA?
If you have changed your email address and want to change it in your profile, write to us by filling in the contact form specifying your request and indicating all your data: we will modify it as soon as possible.
HOW CAN I ORDER ONLINE?
Log in to your account or create it;
Choose your items and put them in the cart ;
Check if your cart contains all the desired items in the right quantities by clicking on shopping cart symbol shown on the top right page and proceed with the checkout;
If you want you can add a greeting card for your recipient, select the option first from proceed with checkout;
To complete the order, select or enter the address of shipment, the shipping and payment method And click on proceed to checkout
A time finalized the order you will receive a confirmation away e-mail after few minutes .
CAN I CHANGE MY ORDER AFTER CONFIRMATION?
Being from an automated service, it is not possible to make changes independently. you can send us your request by writing to us via the form you find at the address Help \ Mennella. The order can be modified or canceled only if in a state of preparation. If the order has already been prepared or shipped it will no longer be possible to make any changes. In any case it will not be can be changed the composition of the order.
CAN MY ORDER BE SHIPPED TO MULTIPLE RECIPIENTS?
It is not possible split an order and indicate multiple shipping addresses. Only one shipping address can be specified for each order.