FREQUENTLY ASKED QUESTIONS

WHY CAN I NOT LOG IN?

Are you sure you already have your own account? If you don't have it, registering is very simple. Click on the link  "Account"  in  top right, then click  "Create an account"  and follow the instructions. Once registered, simply provide yours to log in  e-mail  and the password you have chosen.

HOW CAN I RECOVER MY PASSWORD?

Click on the link  "Did you forget your password?"  you find  on the page  Account.  You will be asked to provide your address  email, the same with which you are registered. you will receive  a verification code in the  your inbox  and you'll have to bring it back to the  form.  You will visualize  then one  page  where you can create a new one  password.   If you don't receive any mail  with the code  check your junk mail, self generated messages like this are often mistaken for spam. If the problems persist we ask you to fill in the  form  contact. We will be at your disposal. 

HOW CAN I CHANGE MY MAIL ADDRESS AND MY PERSONAL DATA?

If you have changed your email address and want to change it in your profile, write to us by filling in the  contact form specifying your request and indicating all your data: we will modify it as soon as possible.

HOW CAN I ORDER ONLINE?

  1. Log in to your account or create it;

  2. Choose your items and put them in the cart  ;

  3. Check if your cart contains all the desired items in the right quantities  by clicking on  shopping cart symbol  shown on the top right page  and proceed with the  checkout;   

  4. If you want you can add a greeting card for your recipient, select  the option   first  from  proceed with checkout;  

  5. To complete the order,  select or enter the address of  shipment,  the  shipping and payment method  And   click on  proceed to   checkout  

  6. A  time  finalized  the order  you will receive  a confirmation away  e-mail  after few minutes  .

CAN I CHANGE MY ORDER AFTER CONFIRMATION?

Being  from  an automated service, it is not possible to make changes independently.  you can  send us your request  by writing to us via the  form  you find  at the address  Help \ Mennella.  The order can be modified or canceled only if  in a state of preparation. If the order has already been prepared or shipped  it will no longer be possible to make any changes.  In any case it will not be  can be changed  the composition of the order.  

CAN MY ORDER BE SHIPPED TO MULTIPLE RECIPIENTS?

  It is not possible  split an order and indicate multiple shipping addresses.   Only one shipping address can be specified for each order.